B&N Pro – Account Deletion Request

This page explains how users of the B&N Pro app, developed by BoltsandNuts.com, can request the deletion of their account and data in compliance with Google Play requirements.

---

How to Request Account Deletion

If you would like to request deletion of your B&N Pro account, please send an email to:

📧 info@boltsandnuts.com

Your email must include:

• The subject line: “B&N Pro Account Deletion Request”
• Your full name or business name
• The email address associated with your B&N Pro account
• Your reason for requesting deletion (optional)

Once your request is received, our team will confirm your identity and begin deletion processing.

---

What Data Is Deleted

When you submit an account deletion request and return the rented tablet associated with your account, the following information will be permanently removed:

• All scanned part history
• All in-app activity history
• All data stored on the rented tablet
• All information saved locally by the B&N Pro app
• All settings, preferences, and reorder data stored in-app

These deletions occur after the tablet has been returned to BoltsandNuts.com and verified for data removal.

---

What Data Is Retained

Certain data cannot be deleted immediately due to legal, financial, or operational requirements. The following information may be retained:

• Billing and invoice history (required for financial and tax records)
• Transaction logs including subscription payments
• Email address stored for fraud prevention or chargeback verification
• Any information tied to your Shopify customer account

This data is retained for compliance with U.S. financial laws, tax regulations, and fraud prevention standards.

---

Retention Period

The following retention periods apply:

• Financial and billing records: Retained for up to 7 years (legal requirement).
• Fraud prevention and security logs: Retained for up to 90 days.
• Shopify-linked customer account data: Retained until your Shopify account itself is deleted through Shopify’s system.

All other non-required data is deleted immediately after your request and the return of your rented tablet.

---

Processing Time

Most account deletion requests are fully processed within 7–14 business days after identity verification and the return of the rented tablet.

---

Contact

If you have additional questions or need assistance, please contact us at:

📧 info@boltsandnuts.com